(Based on the General Regulation (EU) 2016/679 of the European Parliament and of the Council of Europe of 27-4-2016)

This privacy policy sets out and explains how kids garden uses and protects any information that you provide when you use this website.

KIDS GARDEN O.E. is committed to ensuring the confidentiality of its customers. In compliance with the applicable data protection law and the General Regulation 2016/679, it has taken all necessary measures to protect and ensure their privacy (e.g. use of encryption protocol, antivirus, firewall control, etc.). Therefore, our company, as the controller of the personal data you submit to us,adopts a policy that determines how your personal data is processed and protected, which for transparency purposes is described in detail below:

Each time you use this website you are bound by the then current Privacy Policy and you should read this document each time you use the website and confirm that you accept it.

What personal data we collect

Personal data is any information related to you, such as your contact information, i.e. name, address, email address and telephone number, payment information and payment history, Credit Information, Order Information, etc. If you have an account or are a MemberClub member, we will also process your personal data submitted in connection with the account or membership, such as Account or Member ID, Purchase History, etc.

What are the purposes of keeping and processing your data
The personal data you provide us will be processed and kept in a file under the responsibility of KIDS GARDEN O.E. for the following purposes:

i) the development, execution and implementation of the contract of sale for the products you have purchased, or any other contract between you and us.

You and us.

ii) the processing of your requests and 
iii) the provision, with your consent, of information regarding the products of KIDS GARDEN O.E. in the fields of design, manufacture and marketing of ready-made clothing, mainly children’s and sportswear and accessories, footwear and other baby and children’s items, which provision of information includes, with regard to the aforementioned products, the sending of commercial correspondence by email or other equivalent electronic means (e.g. SMS, Viber).
iv. In the event that you provide us with personal information of a third party, you are responsible for informing that person about the use of their information and ensuring that they have given their express consent to provide such information for the purposes explained above.In the event that you have purchased a product or gift card, the personal information of the third party that you have provided to us will be used for the following purposes: 1)managing the delivery and/or verifying the correct delivery of the

the corresponding product, and
b) answering any questions or servicing any requests that either you or the third party may make. 
v.If you have a Gift Card and you wish to return the merchandise associated with it via the online store, we will use your personal data provided to us via the return form exclusively for: (a) managing the request and processing the home collection of the merchandise; (b) processing the requests related to the Gift Card or the return you may wish to make; and (c) confirming acceptance of the return and sending by e-mail or other similar electronic means the Payment Card with the amount of the return. vi. In case you choose to use your card (credit, debit etc.) as a payment method for the payment, KIDS GARDEN O.E. informs you that it does not store or process the card details. The payment is made by redirecting to the online environment of the bank in question, which may process your data itself. KIDS GARDEN O.E. transfers your card data to third parties (e.g. banks) in accordance with the international basic principles of confidentiality and security for credit and debit cards. Use of this function may require you to change your password for security reasons. Remember that security when using this site also depends on the correct use of this site and on maintaining certain confidential passwords

Why we use your personal data
We will use your personal data to manage your online purchase. At KIDS GARDEN O.E., we process your orders through our online services and will send you notifications about the delivery status or in case of any problems during the delivery of your items. We will use your personal data to manage your payments. We will also use your data to handle complaints and warranty issues for products. Your personal data is used to identify you and validate your legal age for online purchases and to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis to find out which payment alternatives are available to you, including your payment history and credit checks.

Who has access to your personal data
Your personal data is only used to provide you with the services listed above and may be transferred to companies to validate your address, to contact organisations to send you an order confirmation, to warehouse and distribution suppliers to deliver your order, to payment service providers to pay you, to credit reference agencies for identity and credit checks and to debt collection agencies. Many of these recipient companies have an independent right or obligation to process your personal data.

Time period for storing your personal data

We will keep your data as long as you are an active customer.

We also take into account the periods of time for which we may need to retain personal data in order to fulfil our legal obligations or to respond to complaints/queries and to protect our legal rights in the event of a claim.

After two years of inactive cards, we will delete your personal information or securely destroy it, notifying you in time.

Automated decision-making:

When you apply for credit as a payment method, we will perform an automated decision-making process on your credit application. You have the right to express your opinion and challenge the decision by contacting our company.

Where we store your data/ International data transfer
The data we collect from you is stored in the European Economic Area (“EEA”), but may also be transferred and processed in a country outside the EEA. Any such transfer of your personal data will be carried out in accordance with applicable EU law. For transfers outside the EEA, KIDS GARDEN.GR will use standard contractual clauses and privacy shield as safeguards for contracts without the due influence of the European Commission.

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OBLIGATION OF TRUTH

The user-consumer (you) hereby ensures that the information provided is correct and accurate and undertakes to notify any change or modification thereof. For any loss or damage caused to the website or to any third party responsible for the website due to the provision of incorrect, inaccurate or incomplete information in the registration fields, the sole responsibility will be borne by the user.

Who has access to your data

KIDS GARDEN O.E., as the controller of the file, undertakes to ensure the confidentiality of your personal data and to ensure that you exercise your rights of access, rectification, erasure and opposition by sending an e-mail to info@kidsgarden.gr, with reference to “Personal Data Protection”. If necessary, we will ask you to provide us with a photocopy of your identity card, passport or other valid proof of identity. Also, in order to fulfill the above purposes, we may disclose or transfer the information you have provided to us to KIDS GARDEN O.E. affiliated companies, third party processors, information collection centers, financial institutions or other third party service providers that assist in our business operations (such as fraud detection, account collection, corporate and reward programs, technology service providers, financial transaction management, logistics services, transportation, management We hereby inform you that by registering and providing information either through our website or by completing a handwritten or printed – pre-populated application, you expressly authorize us to disclose and/or transfer such information to the aforementioned parties. By providing information on this website or otherwise to us, you expressly authorize us to disclose and process your information as described above.

Your rights to protect personal data

Right to information

You have the right to request information about the personal data we hold at any time. You can contact KIDS GARDEN, who will provide you with your personal data by email.

Right to rectification:

You have the right to request the correction of your personal data if it is incorrect, including the right to have incomplete personal data completed.

Right to erasure:

You have the right to delete any personal data processed by KIDS GARDEN at any time, except in the following cases.

– You have an ongoing case with Customer Service

– You have an open order that has not yet been shipped or is partially shipped

– You have an outstanding debt with KIDS GARDEN, regardless of the payment method

– if you suspect or have overlooked our services within the last four years

– if your debt has been sold to a third party during the last three years or one year for deceased customers

– if you have made a purchase, we will retain your personal data in relation to your transaction for accounting rules

Your right to object to direct marketing:You have the right to object to direct marketing, including profiling for direct marketing purposes.

You can opt out of direct marketing by the following means:

– following the instructions in each marketing messages

– by editing your account settings

Right of restriction:

You have the right to ask KIDS GARDEN to restrict the processing of your personal data in the following cases:

– if you object to a legitimate interest KIDS GARDEN will restrict any processing of such data pending verification of the legitimate interest.

– if you claim that your personal data is incorrect, KIDS GARDEN must restrict any such processing until it has verified the accuracy of the personal data.

– if the processing is unlawful, you can object to the erasure of personal data and request the restriction of the use of your personal data

– if KIDS GARDEN no longer needs the personal data but is obliged to make you defend legal claims.

How you can exercise your rights

We take data protection very seriously and therefore have dedicated customer service staff to handle your requests in relation to your rights listed above. You can always contact cyprus@energiers.gr for any clarification.

Data Protection Officer:

We have appointed a data protection officer to ensure that we continually process your personal data in an open, accurate and lawful manner. You can contact the data protection officer at info@kidsgarden.gr

Right to complain to a supervisory authority:

If you believe that KIDS GARDEN is processing your personal data in an incorrect way, you can contact us. You also have the right to lodge a complaint with a supervisory authority.

Updates to the privacy notice:

We may need to update the privacy notice. The latest version of the privacy notice is always available on our website. We will notify any material changes to the privacy notice, for example the purpose of why we use your personal data, the identity of the controller or your rights.

DIRECT MARKETING, ADVERTISING AND PROMOTION OF PRODUCTS

What types of personal data we process
We will process personal data such as contact details, i.e. email address, phone number and postcode, whether you want children’s updates (if you choose to provide us with this), gender (if you choose to provide us with this), which products and offers you have clicked on. If you have an account or are a member , we will also process your personal data submitted in connection with the account and membership such as name, address, age, purchase history, how you navigate and click through the site.

What types of personal data we process
We will process personal data such as contact details, i.e. email address, phone number and postcode, whether you want updates for children (if you choose to provide it to us), gender (if you choose to provide it to us), which products and offers you have clicked on. If you have an account or are a member , we will also process your personal data submitted in connection with the account and membership such as name, address, age, purchase history, how you navigate and click through the site.

Who has access to your personal data
The data is used only for the provision of the aforementioned service and may be transferred to third parties, such as media agencies and technical suppliers for the distribution of physical and digital direct marketing. We never transfer, sell or exchange your data for marketing purposes to third parties.

What is the legal background for the processing of your personal data?

The processing of your personal data is based on your consent when you agree to direct marketing. Except for postal marketing, including catalogues, which will be sent to you based on our legitimate interest.

Το δικαίωμά σας να αποσύρετε τη συγκατάθεσή σας:
Έχετε το δικαίωμα να αποσύρετε τη συναίνεσή σας για την επεξεργασία των προσωπικών σας δεδομένων ανά πάσα στιγμή και να αντιταχθείτε στην άμεση εμπορία . Όταν το κάνετε αυτό, η KIDS GARDEN δεν θα μπορεί να σας στείλει άλλες προσφορές άμεσης εμπορίας ή πληροφορίες που βασίζονται στη συγκατάθεσή σας.
Μπορείτε να εξαιρεθείτε από την άμεση εμπορία με τα ακόλουθα μέσα:

– following the instructions in each marketing position

– by editing your account settings 

How long we store your data

We will retain your data for direct marketing until you explicitly withdraw your consent in writing. For email marketing, deletion of your email address can be done by written request via email to  info@kidsgarden.gr,

PROFILE CREATION

Why do we use your personal data?
We will use your personal data to create and manage your personal account in order to provide you with a personalized and relevant experience at KIDS GARDEN. We will provide you with order history and details about your orders and allow you to manipulate your account settings. We will also provide you with easy ways to maintain accurate and up-to-date information, such as contact and payment information. Further, we will enable you to store items in your shopping basket, offer you indicative size recommendations (in accordance with the European size chart) and allow you to rate and review products you have purchased from us. In order to provide you with relevant product recommendations, KIDS GARDEN will process your navigation and browsing of online platforms, your shopping history and product reviews and the information you have submitted through your account.

What types of personal data do we collect?
We will always process your e-mail address that you have provided to us for this use. We will process the following categories of personal data if you choose to provide it to us, contact information such as name, address, phone number, country, account settings, encrypted payment card information.We will process personal data if you make a purchase, such as your order history, shipping information and payment history. We will also process the following categories of personal data associated with your cookies, such as your Click History, Navigation and Browsing History.

Who has access to your personal data
The data transmitted to third parties is only used to provide you with the services mentioned above, to optimize the website we use for website services and analytics tools for product evaluation.

What is the legal background for the processing of your personal data?

The processing of your personal data on your behalf is based on your consent when you created your account. The processing of your personal data to provide relevant product information is based on our legitimate interest.

How long we keep your data
We will keep your data for as long as you have an active account. You have the right to terminate your account at any time. If you choose to do so, your account will cease to exist and will be removed.

Your right to object to the processing of your data:
You have the right to object to the processing of your personal data, which is based on the legitimate interest of ENERZAIERS SA, by contacting. info@kidsgarden.gr. Your account will then be deleted and we will not be able to perform our services to you.

Why do we use your personal data?
We will use your personal data to create and manage your Club membership and provide you with a personalized and relevant KIDS GARDEN experience. We will register and manage your points based on your purchases, send you information about your points and rewards such as discounts and Club events. We will also use your personal data for invitations to events and competitions and member discounts and additional MembersClub services.
We will provide you with your order history and details about your orders and allow you to manage your account settings. We will also provide you with easy ways to keep your information accurate and up-to-date, such as contact details and payment information. Further, we will enable you to store products in your shopping cart and allow you to rate and review products you have purchased from us. In order to provide you with relevant product recommendations, KIDS GARDEN will process your navigation and browsing of digital platforms (including the website and app), purchase history and product reviews as well as data submitted through your account. Unless you have expressly opted out of direct marketing, promotion and advertising, we will use your personal data to send you marketing offers, information surveys and invitations via emails, text messages, phone calls and mail.

What types of personal data we collect:

We will process the following categories of personal data that you submit to us when you register with MembersClub, i.e. identity information such as your email address and password, contact information such as name, postcode, email address, date of birth, gender, Club membership ID, telephone number (if you choose to give it to us), address (if you choose to give it to us), account settings, encrypted payment card information, etc.
If you make a purchase, We will also process the following categories of personal data linked to your cookies, such as your click and browsing history and browsing history.

Who has access to your personal data
The data transmitted to third parties is used exclusively to provide you with the services mentioned above, for booking events we use event booking tools, to optimize the website we use for website services. For product evaluation we use analytics tools and oversight and publishing agencies, for marketing distribution we use communications and marketing distribution vendors.

What is the legal background for the processing of your personal data?
The processing of your personal data is necessary for the fulfillment of the service of ENERZAIERS SA. In order to collect your personal data to create and manage your MembersClub membership, you are required to fulfil our commitments under the membership agreement. If you do not submit your personal data, we will not be able to provide you with MembersClub membership or services.

How long we keep your data:

We will retain your data for as long as you are an active member of MembersClub.  You have the right to terminate your membership at any time. If you choose to do so, your membership will cease to exist. Once your membership is terminated, your data will be deleted. We will retain your personal data if there are legal requirements and if there is an open dispute. If for two years there is no activity on your membership card, your data will be deleted from our database completely, after you have been informed of this action.

Your right to oppose direct marketing:

You have the right to object to direct marketing, including profiling for direct marketing purposes. If you object to direct marketing, we will stop processing your personal data for this purpose and will stop sending promotional material based on your MembersClub membership. If you have signed up for a newsletter, you will continue to receive direct advertising – product promotion based on your consent.

CUSTOMER SERVICE

Why do we use your personal data?

We will use your personal data to manage your queries, address complaints and warranty issues for products and technical support issues via email, chat function, telephone and social media. We may also contact you if there is a problem with your order.

What types of personal data we process:

We will process the data you provide us with, contact information such as name, address, email address and phone number, payment information and payment history, Credit Information, Order Information, account or membership number, all correspondence on the subject etc.

Who has access to your personal data?
The data transmitted to third parties are used only for the provision of the services mentioned above. 
What is the legal background for the processing of your personal data?
The processing of your personal data is based on the legitimate interest of KIDS GARDEN.

Your right to oppose processing on the basis of legitimate interest:
You have the right to object to the processing of your personal data based on the legitimate interest of KIDS GARDEN will not continue to process the personal data unless we can discern a legitimate ground for the processing that overrides your interests and rights or because of legal claims.

COMPETITIONS

Why do we use your data?

We will process your data when you enter our online competition. Your personal data will be used to communicate with you about the competition, before and after an event, to confirm the identity of entrants, verify the identity of entrants, communicate with winners, deliver prizes and track prize deliveries.

What types of personal data do we process?
We will process categories of personal data such as contact details, i.e. name, address, email address and telephone number, age and all information submitted in the competition.

Who has access to your personal data?
The data transmitted to third parties is used exclusively to provide you with the services mentioned above and to transport companies for the delivery of prizes.

What is the legal background for the processing of your personal data?
The processing of your personal data is based on your consent when you choose to participate in a competition.

Your right to withdraw your consent:
You have the right to withdraw your explicit written consent to the processing of your personal data at any time. When you do so, KIDS GARDEN will not be able to provide you with the services mentioned above.

How long do we store your data?
We will keep your personal data for 45 days after the end of the competition.

DEVELOPMENT AND IMPROVEMENT

Why do we use your personal data?
We will use data to evaluate, develop and improve our services, products and systems for all our customers. For this purpose, we will not analyse your data at an individual level, processing will be done with pseudo-legal data. This includes analysis to make our services more user-friendly, such as modifying the user interface to simplify the flow of information or to highlight features used by our customers on our digital channels and to improve our IT systems, for our visitors and customers in general. The analysis is also used to develop and continuously improve our goods logistics support flow by forecasting purchases, stock and deliveries, as well as our resource capacity from a sustainability perspective by streamlining purchases and scheduling deliveries. In addition, we use the data to plan new store and warehouse facilities and improve our product range.

What types of personal data do we process?
We will process the following categories of personal data, if you have chosen to provide it to us, such as customer number, date of birth, gender, country, account settings, etc. If you have made a purchase we will process your Order History, Shipping Information and Payment History. We will also process the following categories of personal data linked to cookies, namely Click History and Navigation and Browsing History.

Who has access to your personal data?
The data transmitted to third parties is used only for the provision of the services mentioned above. We use web analytics companies to analyse our customers’ online behaviour at a general level.
What is the legal basis for the processing of your personal data?The processing of your personal data, the development and improvement of our services and products is based on our legitimate interest.

How long do we store your data?
We will keep your data as long as you have an active account or are a MemberClub member. After your account or membership is terminated, your data will be deleted.

Your right to object to the processing of your data:
You have the right to object to the processing of your personal data, which is based on the legitimate interest of KIDS GARDEN by contacting. info@kidsgarden.gr. Your account will then be deleted and we will not be able to perform our services to you.

IMPOSITION OF LEGAL OBLIGATIONS

Why do we use your personal data?
We will use your personal data to comply with our obligations under the law, court decisions and decisions of the authorities. This includes using your personal data to collect and verify accounting data to comply with accounting rules.

What types of personal data do we process?
We will process the following categories of personal data: customer number, order number, name, postal address, Transaction amount and Transaction date, etc.

Who has access to your personal data?
Energieers SA. We will also share your personal data with IT companies that provide library system solutions as well as with legal companies or lawyers to defend our interests.

What is the legal background for the processing of your personal data?
The processing of your personal data is necessary in order for KIDS GARDEN to fulfil its legal obligation.

How long do we store your data?
We will store your data in accordance with current Greek legislation.

PREVENTION OF FRAUD AND CRIME

Why do we use your personal data?
We will use your personal data to manage loss prevention by ensuring that the terms and conditions are followed and to detect and prevent misuse of our services. We will also use your personal data with video viewing for security purposes so that we can monitor incidents and prevent and report criminal offences in our stores. Your personal data will be used to prevent and investigate misuse of our online services, losses and fraud by analysing online shopping behaviour.

What types of personal data do we process?
We will process personal data such as contact information, i.e. name, address, phone number and email address, MembersClub member ID, number of customers, videos, order history, shipping information, payment history, etc.π.

Who has access to your personal data?
Your personal data transmitted to third parties is used only for the purposes listed above. We will share your data with companies for export on a reporting basis. Incidents and fraud may be shared with insurance companies, legal authorities or local and global law enforcement to complete investigations. You should be aware that these recipients will have an independent right or obligation to process your personal data.

Ποιο είναι το νομικό υπόβαθρο για την επεξεργασία των προσωπικών σας δεδομένων;
Η επεξεργασία των προσωπικών σας δεδομένων για αποτραπεί η κακή χρήση των υπηρεσιών μας βασίζεται στο νόμιμο συμφέρον μας.

How long do we store your data?
We will keep your data for the time we need to prevent and/or report potential fraud and other offences. Videos will be stored, in the manner and for the time specified by Greek law.

Your right to object to the processing of your data:
You have the right to object to the processing of your personal data, which is based on the legitimate interest of KIDS GARDEN, by contacting. info@kidsgarden.gr.Your account will then be deleted and we will not be able to perform our services to you.

COOKIES

A cookie is a small file that requests permission to be placed on your computer’s hard drive. When you agree, a cookie is inserted to help analyse web traffic or to let us know that you have visited a particular website. Τα cookies επιτρέπουν στις εφαρμογές ιστού να ανταποκρίνονται σε εσάς ως άτομο. The application can tailor its features to your needs, likes and dislikes by collecting and remembering information about your preferences.
We use traffic log cookies to determine which pages are visited. This helps us to analyse data about website traffic and improve our website by tailoring it to customer needs. The cookie information is only used for statistical analysis and then the data is removed from the system.
Overall, cookies help us to provide you with a better website by allowing us to keep track of which pages you find useful and which you don’t. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to reject cookies if you prefer. This may prevent you from taking full advantage of the site.

What are cookies used for on this site?
Cookies are an essential factor in the way our website works. The main purpose of our cookies is to improve your browsing experience. For example, cookies help us to remember your preferences (language, country, etc.) during browsing and on future visits. The information gathered in cookies allows, among other things, to improve the website by evaluating usage numbers and patterns, tailoring the website to the individual interests of users, improved speed of searches, etc. In some cases, with your prior consent, we may use cookies, tags or other similar systems to obtain information that allows us to show you from our website or third-party websites, or from any other medium, advertisements based on the analysis of your browsing habits.

What are cookies NOT used for on this site?
We do not store sensitive, personally identifiable information such as your address, password, credit or debit card details, etc..

Who uses the information stored in cookies;
The information stored in our website cookies is used exclusively by us, with the exception of certain “third party cookies”, which are used and managed by external companies to provide us with services we request to improve the services and user experience while browsing our website. The main services for those who use these “third party cookies” are to obtain access statistics and to guarantee the payment transactions made.

How can I avoid the use of cookies on this website?
If you prefer to avoid the use of cookies on this page taking into account the above restrictions, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser that are associated with this website. You can use this option to avoid the use of cookies at any time.

How can I deactivate and delete the use of cookies; 
To restrict, block or delete cookies from this website, you can, at any time, modify your browser settings according to the rules we indicate below. Although the configuration of each browser is different, the setting of cookies is usually done from the “”Preferences”” or “”Tools”” menu. For more details on how to set cookies in your browser, consult your browser’s “Help” menu.

How long do we store your data?
KIDS GARDEN. does not store your personal data. You can easily delete cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, please refer to the “Help” section of your browser. You can choose to disable cookies or receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all of our features.